Operations Specialist - Middle Office (Broking support)

We are seeking a talented individual to join our Middle Office team at Marsh McLennan Malaysia. This role will be based in Kuala Lumpur Shared Services Operations Office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Operations Specialist – Middle Office (Supporting the Hong Kong Market)

To provide support to Client Executives and Brokers, facilitate placement of policies and deliver excellent client service for the businesses.
To contribute towards and meet internal targets in respect of:

• Error reduction
• Quality checking
• Processing

We will count on you to:

• Client On-Boarding
  
  • Arrange for new clients to be set up on our systems, monitor progress of on-boarding/due diligence of clients, intermediaries, and markets. Liaison with country business teams.
  • Assist CEs and brokers to set-up and manage the placement in the broking system.
  • File appropriate documentation (covering BOR, ToE etc.) in the broking system.
  • Assist country business teams with updating / monitoring of MPower.
  Placement
  
  • Prepare quotes, contracts, agreements and bids. EOIs and LOUs (where requested) using our document templates and adapt these based on information received from our clients and input from the CE/ Broking teams.
  • Endorsement preparation to include Loss Payee, Adjustments and Profit Commissions.
  • Review the renewal reports prepared by the Pre-Renewal Team and identify any risks that are not required, 90 days ahead of the renewal date. Working with the CE to ensure that all documents are accurate and ready to proceed with the renewal (i.e. endorsements are included in the renewal contracts, where applicable and finer details).
  • Review of risks being renewed and checking to see that the relevant premium has been paid to insurers.
  • Support the placement of insurance contracts through specific digital platforms where necessary.
  • Ensure appropriate records of negotiations/communications with client and insurers is maintained within the broking system.
  • Where applicable, issuance of Confirmation letters.
  • Preparation of tax schedules where necessary.
  • Review and check all documentation for content accuracy in accordance with internal procedures, compliance standards and regulatory body guidelines.
  Policy Servicing
  
  • Monitor and manage workflow, coordinate the flow of business into policy servicing teams.
  • Provide clear direction to Policy Servicing Teams through the Work Request Form (WRF).
  • Review and respond to queries emanating from operation teams and manage these to close in a timely manner.
  • Ensure timely authorization of documentation, and distribution to markets/client - debit notes, invoices and evidence of cover.
  • Develop and sustain supportive and productive working relationship with both CE/Broker and policy servicing teams.
  • Where required, assist with Fiduciary related queries (funds not received, funds received not paid to insurers).
  • Query resolution between policy servicing teams and Middle Office.
  • Where required, liaison with Insurers and Clients.

What you need to have:

• Excellent organizational skills
• Interpersonal skills – includes country business teams, clients and insurers
• Ability to work under pressure

What makes you stand out?

• Client executive experience or underwriting support experience

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.