We are seeking an experienced Operations Manager to oversee the day-to-day operations of our Digital Platform. The role will be responsible for ensuring smooth business operations across trade execution, settlement, compliance, customer service, and vendor/partner management. This individual will work closely with Product, Technology, Compliance and Finance teams to ensure operational excellence, regulatory compliance, and a seamless customer experience.
Key Responsibilities
Platform & Transaction Operations
- Oversee all end-to-end operational processes for the Digital Platform (buying, selling, redemption, storage, settlement).
- Ensure accurate and timely execution, reconciliation, and settlement of digital transactions.
- Monitor platform activities to detect anomalies, system errors, or fraudulent transactions.
- Liaise with custodians, vaulting partners, insurers to ensure proper handling of gold assets.
- Coordinate physical redemption processes, including customer verification and logistics.
Compliance & Risk Management
- Ensure operations comply with regulatory requirements (financial services, Shariah compliance if applicable, AML/CFT, KYC).
- Maintain operational controls and procedures to mitigate risks in digital operations.
- Collaborate with Compliance teams on audits, reporting, and regulatory submissions.
Customer & Partner Support
- Manage customer queries related to transactions, redemption, and operational issues.
- Serve as a point of contact for vaulting and payment gateway partners.
- Monitor and improve customer experience by reducing operational friction.
Process & Efficiency Management
- Develop and optimize standard operating procedures (SOPs) for digital operations.
- Implement process automation and operational scalability improvements.
- Track key operational KPIs (transaction success rates, settlement timelines, error rates).
Cross-Functional Collaboration
- Work with Technology teams to resolve system issues and enhance platform stability.
- Coordinate with Finance on transaction reconciliation, reporting, and audits.
- Support Product and Strategy teams on new feature launches, ensuring operational readiness.
Required Skills & Qualifications
- Bachelor’s degree in Business, Finance, Operations, or related field.
- 5–8 years of experience in operations management, preferably in fintech, banking, payments, commodities trading, or digital investment platforms.
- Strong knowledge of financial operations, settlement processes, AML/KYC, and compliance frameworks.
- Familiarity with commodities (gold/precious metals), custody, and vaulting operations is an advantage.
- Proven ability to manage third-party service providers (vaults, insurers, logistics providers).
- Strong analytical, problem-solving, and decision-making skills.
- Excellent leadership and communication skills; able to manage cross-functional teams.
- High attention to detail, strong organizational skills, and ability to work under pressure.
Key Competencies
- Operational Excellence & Process Optimization
- Risk & Compliance Management
- Stakeholder & Vendor Management
- Customer Service Orientation
- Analytical & Data-Driven Decision Making
- Leadership & Team Collaboration
Job Type: Full-time
Pay: RM1.00 - RM1.10 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Application Question(s):
- What is your expected Salary?
- How many years' experience do you have as a Trade Adviser?
- How many years' experience do you have as an Investment Staff?
- What languages can you speak / write?
Work Location: In person
