Operations Coordinator

Position Summary:

The Operations Coordinator is responsible for managing the day-to-day operational activities of the Johor branch, ensuring that service delivery meets company standards, schedules are followed, resources are optimised, and customers receive high-quality, timely service. This role also involves coordinating with technicians, customers, suppliers, and head office to ensure smooth branch operations.

Key Responsibilities:
1. Service Planning & Scheduling

• Develop and maintain daily, weekly, and monthly service schedules for all technicians.

• Coordinate route assignments to ensure maximum efficiency and minimal downtime.

• Adjust service schedules in case of customer requests, staff absence, or operational disruptions.

2. Team Coordination & Support

• Communicate daily service plans to technicians and ensure they understand their assignments.

• Track technician performance, attendance, and compliance with SOPs.

• Support recruitment, onboarding, and training of new service staff when required.

3. Customer Communication

• Confirm service appointments with customers and address special service requirements.

• Handle service-related complaints promptly and professionally.

• Maintain a positive relationship with customers to encourage service renewals and upselling opportunities.

4. Inventory & Equipment Management

• Monitor stock levels for sanitary bins, mats, refills, and other consumables.

• Request and track replenishment of supplies to avoid service interruptions.

• Ensure tools and equipment are maintained, repaired, and in safe working condition.

5. Compliance & Quality Assurance

• Conduct regular service quality checks, either personally or through assigned staff.

• Ensure compliance with health, safety, and environmental regulations.

• Maintain proper records for audits and operational reporting.

6. Reporting & Documentation

• Prepare and submit weekly and monthly operational reports to management.

• Keep accurate service records, work orders, and client communications.

• Track service completion rates, customer feedback, and operational efficiency.

Location: Johor Bahru
Working Hours: Monday – Friday (8:30am – 5:00pm)
Saturday (8:30am - 1:00pm)