About Oliver Wyman
Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation.
The firm has 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].
For more information, visit www.oliverwyman.com. Follow Oliver Wyman on X @OliverWyman.
Job Overview:
Oliver Wyman is strengthening its focus on client relationship intelligence, and ensuring our CRM (Customer Relationship Management) system reflects high-quality, accurate, and up-to-date contact data for our key client accounts.
We are looking for a detail-oriented CRM Data Quality Analyst to work closely with the Business Impact Team (BIT) on a targeted data enhancement effort. This role will support the firm’s client teams by cleaning, verifying, and enriching contact records related to priority accounts. It is a contract role focused on structured data work and manual research, with coordination across internal stakeholders.
Key Responsibilities:
- Collaborate with the BIT team on a defined workflow to review and process contact data for selected client accounts
- Liaise with Business Impact Managers and client account team Leads to gather input on which contacts in CRM are relevant, outdated, or missing
- Collate suggested updates and work with the OW CRM team to update records accordingly, enriching existing client records; flagging outdated ones for removal; and adding new contacts as needed
- Share updated lists with OW’s internal research team and support verification of existing contact data
- As needed, conduct manual desk research to enrich priority contact records with missing details (e.g., job titles, roles, location)
- Coordinate with the CRM operations team to manage data downloads, template inputs, and re-upload processes
- Manage tagging, and segmentation as needed for our Client Impact Team usage and Marketing campaigns (eg Tier 1 contacts in Banking clients, Top 100 C-Suite in Energy,e tc)
- Managing audit and reporting, creating before/after dashboards of data quality metrics
Experience Required:
- 2 years + prior experience working with CRM systems or in a data quality/research role
- Strong attention to detail and ability to follow structured processes
- Comfortable conducting business research online (e.g., LinkedIn, company sites)
- Professional communication skills—able to liaise with internal stakeholders to clarify data gaps
- Familiarity with AI-powered enrichment tools (e.g., Clay AI) is a plus but not required
- Proficiency with Excel or structured data templates
- Ability to meet deadlines within a regional team environment
Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
