Role Overview
The Admin for the Recovery Team provides essential administrative and operational support while actively contributing to the creation of a tech-driven recovery ecosystem. This role involves handling documentation, coordinating follow-ups, verifying customer details with employers, and supporting the integration of digital tools, automation, and AI to improve efficiency in recovery operations.
Key Responsibilities1. Administrative & Operational Support
- Prepare, update, and maintain recovery documents (letters, reminders, repayment agreements, etc.).
- Organize and manage customer files (digital & physical).
- Support recovery officers with scheduling and case tracking.
2. Data & Reporting
- Maintain accurate debtor records, repayment statuses, and follow-up logs.
- Generate daily, weekly, and monthly recovery performance reports.
- Ensure accuracy and timeliness of data entry in CRM/recovery systems.
3. Customer & Employer Communication
- Handle inbound calls/messages from customers regarding repayment queries.
- Make verification calls to employers to confirm customer employment and other required details.
- Draft and send repayment notices, demand letters, and reminders.
- Escalate sensitive or urgent cases to recovery officers or management.
4. Tech & AI Ecosystem Development
- Work with management to improve recovery efficiency using automation, AI, and digital tools (CRM, WhatsApp bots, dialers, dashboards).
- Provide feedback on system performance and assist with tech-enabled workflows.
- Ensure smooth adoption of digital-first recovery practices.
5. Compliance & Confidentiality
- Ensure all verification and recovery activities comply with company policies and regulatory requirements.
- Maintain the confidentiality of sensitive customer and employer information.
Job Type: Full-time
Pay: From RM2,300.00 per month
Benefits:
- Health insurance
- Maternity leave
- Meal provided
- Parental leave
- Professional development
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Language:
- Malay (Preferred)
Work Location: In person
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