Job Description
The motor claim specialist – own damage will be part of the claims team and plays a pivotal role in managing all motor claim related to own damage motor claims for Allianz entities. The incumbent will be supporting Allianz entities in managing the entire process of own damage claims within the motor claims function, supporting sustainable growth and profitability for the company.
Objectives& Key Performance Indicators
- Collaborate with Distribution, Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
- Attain annual claims savings and loss ratio target set by entities
- Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
- Maintain good turn-around-time and claims service level standards to ensure customer claims experience are met.
- Claims management: Conduct thorough investigations, assessing liabilities and collaborating with legal professionals where necessary. Effective claim management skills to ensure healthy loss ratio.
- Documentation and reporting: Conduct regular reviews and analysis of claim trends and performance metrics, identifying areas for improvements and implementing corrective actions.
- Negotiation and settlement: Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.
- Communication and coordination: Collaborate with external stakeholders including customers, distributors, repair workshops and motor surveyors to facilitate smooth and fair claim settlements.
- Collaborate with internal stakeholders including product, underwriting and distribution stakeholders to ensure alignment of coverage, policy intent and wordings.
- Continuous improvement: Enhance claim handling processes and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
- Customer experience: Maintain good turn-around-time and claims service level standards to ensure that customers’ claims experience is duly met.
- Recognized degree or diploma
- Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance.
- Minimum 7 years of experience in Motor claims handling with a focus on own damage claims within the Malaysia or Singapore insurance market.
- Good knowledge of Microsoft Office software and any other technology applications
- Strong knowledge of motor insurance policies, regulations, and industry practices in Malaysia and Singapore.
- Excellent analytical, negotiation, and communication skills.
- Meticulous, analytical, problem solving and organized.
- Open-minded, proactive, receptive to new ideas and cope well with changes and pressure.
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