・Provide first-level technical support to customers for technology-related issues.
・Handle Service Requests in both languages (English and Mandarin); respond to customer queries via operations medium (email, phone, portal, chat, etc).
・To monitor the data centre and act as a primary responder to address various system alerts coming from the Monitoring Platform/Systems.
・To perform remote maintenance tasks, ensuring "uptime" and providing fault handling and escalation (identifying and responding to faults, including liaising with 3rd party suppliers, handling escalation through to resolution).
・Resolve an issue using standard practice, procedure, and workflow processes.
・Comply with operations procedures and processes for the respective services.
・Assists the team (standby duty) with other duties required to operate the support centre smoothly.
Job Type: Full-time
Pay: Up to RM7,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Education:
- Diploma/Advanced Diploma (Preferred)
Language:
- Mandarin (Preferred)
Work Location: In person
