Job Responsibilities :
- Handle processing of customer application forms from all channels.
- Perform account creation and setup for newly onboarded customers and manage existing customer base.
- Verify and process necessary documentation, ensuring compliance with regulatory requirements.
- Address and resolve any queries or concerns. use critical thinking and problem-solving skills to address complex customer issues or escalate them to appropriate departments for resolution.
- Collaborate with cross-functional teams to address customer concerns and share insights.
- Managing day-to-day tasks associated with delivering exceptional customer support and satisfaction
Job Requirement :
- Candidate must possess at least SPM/STPM/Diploma
- Required skills: MS Word & Excel
- Experience in a call centre or customer support environment is preferred.
- Applicants must be independent, self driven, strong commitments and result oriented
- Good planning, problem-solving, organization skills, strong communication skills, leadership and analytical skills.
- Proficiency in Microsoft Office and CRM systems is an added advantage.
- Ability to handle multiple task on hand and handle high volumes of work.
- Familiarity with FX / CFD industry can be an added advantage. Fresh graduates are encouraged to apply.
Job Types: Full-time, Permanent
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Dental insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- Willing to work shift hours
Language:
- Mandarin (Required)
Work Location: In person
Laporkan kerja