Position: Outlet Manager
Location: Sunway Pyramid – Blue Cube
Company: Brickhouse Group
About Us:
Brickhouse Group is home to some of Malaysia’s most exciting dining concepts, including Pokok, Ginger, and Industry. Our latest addition, Blue Cube at Sunway Pyramid, is set to bring a fresh and dynamic dining experience to our guests. We are looking for an experienced and driven Outlet Manager to lead operations, inspire the team, and uphold our high standards of hospitality.
Role Overview:
The Outlet Manager will oversee the daily operations of the outlet, ensuring exceptional guest satisfaction, operational efficiency, and profitability. This role requires strong leadership, a passion for hospitality, and the ability to motivate and guide the team towards excellence.
Key Responsibilities:
- Lead and manage daily operations, including front-of-house and back-of-house coordination.
- Achieve and maintain the highest standards of service, cleanliness, and food quality.
- Manage staffing needs, including recruitment, training, scheduling, and performance reviews.
- Monitor inventory, control costs, and manage budgets to ensure profitability.
- Implement and maintain operational policies, procedures, and SOPs.
- Handle guest inquiries, feedback, and complaints professionally and promptly.
- Ensure compliance with health, safety, and hygiene regulations.
- Drive sales through promotional activities, upselling, and customer engagement.
- Collaborate with the marketing and HQ team to execute campaigns and events.
Requirements:
- Proven experience as an Outlet Manager or similar leadership role in F&B, preferably in a high-volume or lifestyle dining environment.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and problem-solving abilities.
- Knowledge of POS systems, inventory management, and basic financial reporting.
- Flexibility to work shifts, weekends, and public holidays.
- Passion for hospitality and creating memorable guest experiences.
What We Offer:
- Competitive salary with performance-based incentives.
- Staff meals provided.
- Opportunities for career advancement within Brickhouse Group.
- A dynamic and supportive work environment.
Job Type: Full-time
Pay: RM4,000.00 - RM6,000.00 per month
Work Location: In person