Company Overview
South Ocean Technology Sdn. Bhd., founded in 2018, is a fast-growing Malaysian e-commerce and consumer tech company based in Klang and Petaling Jaya, Selangor. We specialize in livestream selling on TikTok Shop, offering electronics, lifestyle products, and outdoor gear. We're proud to be ranked among the Top 3 electronics brands on TikTok Malaysia, with annual revenue reaching eight figures.
We are currently seeking a dedicated and tech-savvy Livestream Operation Admin (TikTok) to support our livestream team and ensure smooth daily broadcasting operations. 我们正在招募数位 TikTok 直播运营助理，协助直播流程，确保直播顺利进行，而且必须具备一定的技术能力与责任心。
Job Requirements岗位要求：
- Must be able to communicate in Mandarin, Malay, and English - (Mandarin-speaking candidates preferred to serve Mandarin-speaking customers)
- 需懂三语言沟通：
- 华语、马来语和英语
- （优先考虑能服务华语客户的申请者）
- Fresh graduates are welcome to apply — full training provided
- Tech-savvy and able to handle basic hardware/software setup
- Willing to learn and adapt in a fast-paced livestream environment
- Detail-oriented, proactive, with strong problem-solving skills
- Good communication and observation skills
- Comfortable speaking occasionally on livestream (voice only, no camera)
- Flexible with livestream working hours, including night shifts or weekends
Job Responsibilities 岗位职责：
1. Support Livestream Setup & Operations 协助直播间设置与运营
- Set up and prepare the livestream room (PC, microphone, lighting, camera, etc.)
- Start and run TikTok livestreams using the company’s internal system
- Troubleshoot technical issues during livestream (e.g., audio, crashes, lighting)
2. Monitor Livestream Sessions - 直播过程监控
- Stay in the livestream room throughout the session to ensure smooth operations
- Track livestream health metrics (viewers, engagement, sales, conversion, clicks)
- Provide real-time support to the host (e.g., countdown, voice assist, viewer reminders)
3. Performance Feedback & Coordination - 绩效反馈与协调
- Observe and take notes on the host’s performance during livestream
- Prepare a brief feedback summary after each session for review
- Coordinate with the host and operations team to improve daily sessions
4. Audience Interaction Support - 观众互动支持
- Monitor and manage comment sections during the livestream
- Use voice to respond to simple viewer questions (no need to show face)
Staff Benefits 员工福利:
- Competitive salary: Basic + monthly allowance + performance bonus up to RM20,000+ per month
- Career growth opportunity: Promotion to TikTok Operations Manager
- Overtime pay provided, including 2–3x pay for work on public holidays when required
- Medical claims up to RM500 per year
- Statutory benefits: EPF & SOCSO
- Young, energetic team passionate about e-commerce and content
Job Type: Full-time
Pay: RM2,700.00 - RM4,000.00 per month
Work Location: In person
