- Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Job Type: Full-time
Pay: RM8,000.00 - RM9,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Vision insurance
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- STM/STPM (Preferred)
Language:
- English (Preferred)
- Korean (Preferred)
Location:
- Shah Alam (Preferred)
Work Location: In person
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