Job Title: Junior Team Leader – KYC Operations
Location: Kuala Lumpur, Malaysia
Company: Accenture
Job Type: Full-Time
About Accenture:
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With over 700,000 employees worldwide, we deliver on the promise of technology and human ingenuity. Our people are at the heart of everything we do, and we invest in their learning and development through world-class training and mentorship.
Job Description:
We are seeking a highly motivated Junior Team Leader – KYC to join our growing operations team in Kuala Lumpur. The ideal candidate will have strong leadership skills, a background in KYC or compliance, and the ability to drive performance while ensuring regulatory standards are met.
Key Responsibilities:
- Lead and manage a team of KYC analysts to ensure daily SLAs, KPIs, and compliance requirements are met.
- Oversee end-to-end KYC operations including onboarding, periodic reviews, and client due diligence (CDD).
- Provide guidance, training, and performance feedback to team members.
- Ensure quality control and compliance with internal policies, external regulations, and risk guidelines.
- Handle escalations and provide expert-level support on complex KYC cases.
- Work closely with stakeholders to identify and implement process improvements.
- Monitor productivity, prepare reports, and present performance updates to senior management.
Requirements:
- Minimum at least 1 year in a team lead or supervisory position.
- Strong understanding of AML regulations, KYC documentation, and risk classifications.
- Excellent communication and leadership skills.
- Detail-oriented, analytical, and process-driven mindset.
- Proficient in English (Mandarin is a plus).
- Prior experience working in a BPO or financial services environment is an advantage.
Why Join Us:
- Competitive salary package
- Career development and leadership pathways
- Dynamic, inclusive, and diverse team culture
- Exposure to global clients and projects
- Access to industry-leading tools and training
Job Types: Full-time, Contract
Contract length: 12 months
Pay: Up to RM6,000.00 per month
Benefits:
- Health insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Performance bonus
Work Location: In person
