Client: MNC-US based nutrition provider
Working hour: Mon-Fri, 730am-430pm
Remuneration: Basic + language allowances
Benefits: Annual Leave, Medical Leave, 13-month salary, career progression, performance bonus, hybrid working
Job Scope:
- Support day-to-day activities of Member Services through effective communication with the Members via emails and voice support
- Able to execute an effective manpower arrangement to ensure manpower and various resources are being allocated effectively and efficiently to run the operation at an optimum level at all times.
- Assist staff in operation when necessary and be a team leader and team player at the same time
- Lead and motivate rep I, rep II tasks to support Members’ expectations and needs in information handling records, refunds, repurchases, order audit, and after-sales.
- Able to provide a buddy system (knowledge sharing and guiding the new joiner) through the first few weeks or months on the job
- Assist the Member Services Supervisor by monitoring and maintaining Member Services reports and taking necessary actions after analysis of the reports to identify the next improvement action and increase the Total Satisfaction Factor rate to improve quality service to members and colleagues.
Job Types: Full-time, Permanent
Pay: RM5,000.00 - RM7,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
Application Question(s):
- What is your expected salary?
- What is your JPLT Level?
Work Location: In person
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