Basic Job Functions:
Primary function is to serve as a Oracle Fusion Support Analyst for Oracle Transportation Management, Warehouse Management Cloud and Inventory Management Cloud ERP in the support, enhancement and projects related to these systems. Provide guidance to onshore/offshore support resources and serve as an subject matter experts (SME) to support and drive timely incident resolution consistent with SLA. Responsible for driving the analysis and evaluation of user business problems and development of system recommendations to meet requirements including problem definition, evaluation of requirements, configuration, testing and implementation.
Experience:
- Minimum 5 years of work experience with ERP systems (preference is for Oracle Fusion Cloud with OTM and WMS experience).
- Minimum 2 or more ERP full lifecycle implementation
- Knowledge of ERP relevant module(s) required
- ITIL Foundation Training & Certification preferred
Education:
- Bachelor’s degree in Computer Science/Information Technology or Supply Chain Mgmt in the areas of Production Operations, Logistics, Purchasing, Inventory Control, Warehouse Mgmt or equivalent
Required Skills:
- Experience in Oracle Cloud Transportation Management (OTM) and Warehouse Management Systems (WMS).
- Strong background in logistics, supply chain, and manufacturing processes, with hands-on experience in Oracle Cloud ERP configurations and integrations.
- Oracle Transportation Management (OTM) Skill-sets:
- Lead the support, configuration and implementation of Oracle Cloud OTM modules.
- Understanding of master data setup: regions, lanes, rates, locations, item/location masters, service providers, and carrier calendars.
- Design and configure screen sets, manager layouts, menus, and user configurations.
- Order release creation via PO/SO/TO from ERP.
- Knowledge of shipment lifecycle: buy shipment creation, shipment groups for ocean bookings, booking updates/cancellations, and tendering.
- Monitor and update shipment tracking events and milestones.
- Process POD events and ensure updates to ERP.
- Manage shipment documents (e.g., PODs).
- Invoice creation, approval, and voucher transmission to ERP Financials.
- Manage EDI transactions with 3PLs and ensure smooth integration with Oracle ERP and WMS.
- Troubleshoot OTM-related issues and recommend process improvements.
- Warehouse Management System (WMS) and Inventory Management Skill-sets:
- Lead the support, configuration and implementation of Oracle Cloud WMS modules.
- Manage inbound, outbound, and inventory processes including receiving, waving, picking, packing, and shipping/ship confirmation.
- Configure and schedule integration jobs between Oracle ERP Fusion Cloud and WMS Cloud.
- Knowledge of inventory transactions: scrap, replenish, transfer, RMA, and vendor returns.
- Shipping documentation: packing slips, bills of lading, and commercial invoices.
- Manage LPN and serial number tracking.
- Inventory processes: cycle count, ABC count, replenishment, and min/max planning.
- Process and troubleshoot EDI transactions and RF scanning issues.
- Experience in clearing pending transactions and ensure data integrity across systems.
- Collaborate with business users to optimize warehouse operations.
- Additional Skills Sets:
- Strong understanding of logistics, warehousing, and supply chain best practices.
- Experience in manufacturing or semiconductor industries is highly preferred.
- Proficiency in Oracle ERP Cloud integrations with OTM and WMS.
- Ability to create functional design documents, test scripts and training materials.
- Strong analytical and problem-solving skills with hands-on solutioning capabilities.
- Excellent communication and stakeholder management skills.
- Ability to work across global time zones (APAC, EMEA, Americas).
- Intermediate to advanced skills in SQL, Power Query, Excel, VB Scripts, Macros and Visio.
Essential Functions & Responsibilities:
Primary Responsibilities:
- Operational Support & Incident Management
- Serve as SME support to resolve complex incidents and provide guidance to Level 1/2 support teams.
- Analyze recurring issues by reviewing ticket trends and categorization to identify opportunities for process or system improvements.
- Maintain effective and cooperative working relationships with process owners, functional and technical teams, and end users.
- Collaboration & Stakeholder Engagement
- Liaise with global IT counterparts to ensure alignment, awareness, and coordination of system changes and initiatives.
- Interface with business stakeholders to understand challenges and deliver timely, effective solutions.
- Collaborate with process owners and subject matter experts (SMEs) from business to review and enhance existing business processes.
- Project Participation & Solution Delivery
- Participate in the full solution lifecycle including requirement gathering, blueprinting, functional specification creation, configuration, testing, implementation, and post-go-live support.
- Contribute to cross-functional project teams by ensuring relevant module requirements are incorporated into broader project scopes.
- Perform medium to complex functional configuration tasks to develop prototype solutions and implement fixes, enhancements, and changes.
- Documentation & Knowledge Management
- Document ERP module processes and transactions in alignment with functional unit process owners.
- Create and maintain documentation including process flows, functional specifications, work instructions, and solution designs.
- Support the development of a knowledge base by contributing to support documentation and test case guidance.
- Testing & Quality Assurance
- Provide guidance in the creation and execution of test cases to ensure quality and compliance with business requirements.
- Provides specialist guidance and advice to junior members
- Other Duties
- Perform additional related duties as assigned.
Key Competencies:
- Takes ownership of understanding business requirements, gathering data, and delivering clear analysis and solutions that align with stakeholder expectations.
- Analyzes current business processes, identifies improvement opportunities, and supports the implementation of feasible, value-driven changes.
- Conducts high-level investigations to define business needs, recommend process enhancements, and develop business cases outlining benefits, risks, and implementation options.
- Designs and manages end-to-end testing of new or updated processes. Ensures realistic test scenarios, documents results, and communicates findings to stakeholders.
- Tracks service delivery metrics and collaborates with stakeholders to maintain service levels and proactively manage potential disruptions.
- Builds strong working relationships across teams, ensuring shared understanding and alignment on business goals and solutions.
- Demonstrates the First Solar Values and Behaviors
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