Job Description
We are excited to offer an internship opportunity for passionate, motivated individuals ready to gain hands-on experience and grow their skills in a dynamic IT environment.
Functional Responsibility
Support daily operational.
Elevate incident ticket and trigger the management escalation within stated guidelines.
Ensuring assigned task is effectively executed in timely manner.
Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation.
Role Responsibility
Make sure smooth running of daily operation.
Provide IT operational support and guidance to user.
Work in compliance with company policies and standard operation procedures.
Functional Duties
Manage equipment store and make sure equipment are properly arranged.
Execute deployment and setup of equipment.
Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner.
Make sure ticket assigned are follow up and service/problem resolved within SLA.
Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive.
Responsible on tools are in good condition.
Ensure improvement plan are fully execute.
Require travel and relocate to other place to full fill the company operational need.
Execute Ad-hoc task given by superior
Role Duties
Giving guide/resolution to user who facing difficulties on carry work.
Ensure every work are compliance to company SOP and/or Work Instruction.
Rapidly establishing a good working relationship with other team/professionals.
Participate in knowledge base contribution and SOP.
Participate into improvement plan.
Requirement
Currently pursuing a degree or diploma in Computer Science, Information Technology, or a related field.
Strong technical foundation with good analytical and problem-solving abilities.
Highly detail-oriented, organized, and proactive.
Able to work independently, manage tasks effectively, and perform under pressure.
A strong desire to learn, grow, and build a career in IT support and operations.
WHERE YOU’LL GO:
Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars.
GET TO KNOW AIRASIA:
AirAsia has been the World's Best Low-Cost Airline for 16 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.
GET TO KNOW US:
Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).
Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.
Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
