Professional Techniques
- Assist with planning, implementing and monitoring the following training as necessary: Orientation Training, Hygiene Training, Health and Safety Training, Health and Safety Training, Fire Training, Foreign Language Training and Computer Training.
- Assist with reviewing the progress of the hotel's Training Plan and make recommendations where necessary.
- Assist in establishing standard policies and procedures for recruitment.
- Ensures timely recruitment of staff.
- Assist with the monitoring skills training and departmental standards as defined in the Departmental Operating Procedures.
- Assist in conducting monthly Departmental Trainer forums and activities.
- Assist Human Resource Manage to manage the compilation, implementation and upkeep of the following employee communications - Employee Handbook, Monthly HR Activity Schedule, Training Update, Employee Notice Boards, Electronice Employee Board.
- Regularly inspects staff restaurant, locker rooms, restrooms and other staff facilities to ensure that they are well maintained and used.
- Assist with coordinating of inter-departmental social activities and employee award presentations.
- Effectively communicate core values and behavioural standards to all levels of staff.
- Conducts previously arranged and approved hotel tours for community schools and organizations in the absence of the Training Executive.
- Assist the Human Resource Office in answering inquiries from the staff on personnel or training issues.
- Attends and contributes to all meetings as required.
- Ensure all employees provide a courteous and professional service at all times.
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whlist feedintg back a prompt follow up.
- Is knowledeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety.
- Take an active involvement in the Welfare, Safety, Development and well being of employees providing advice, counseling and truthful, diplomatic feedback.
- Ensure high standards of personal presentation and grooming.
- Maintains positive guest and colleague interactions with good working relationships.
Management and Administration
- Assist with managing and regularly reviewing the compilation and accuracy of the Departmental Operating Procedures, Job Task Lists and Task Breakdowns.
- Assist in the preparation of the annual Hotel's Training plan ensuring the objectives fully address the businees objectives of the hotel and the training needs of the employees.
- Enter training records into the HR Information System.
- Compiles and distrbutes attendance confirmation lists for all training courses and notifies Training Manager of no shows.
- Responsible for the security and maintenance of the hotel's Training Ropom, training equipment and materials.
- Maintains the Human Resources training library.
- Ensure that Jod Descriptions/Employee Specifications are regularly updated.
- Completes all required Worker's Compensation forms and ensures their timely submission to employees, goverment agencies, physicians, hospitals, etc.
- Maintains accurate reporting of all recordable accidents from Security & Safety Department.
Job Type: Full-time
Pay: From RM3,500.00 per month
Benefits:
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Experience:
- Human resources: 2 years (Preferred)
Work Location: In person
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