Summary
You will be responsible for ensuring smooth operations within the housekeeping department. This position is responsible for managing administrative tasks, coordinating housekeeping team and facilitating communication between departments to maintain Hyatt's high standards of cleanliness and guest satisfaction. Your key responsibilities include coordinating daily housekeeping operations, room assignments and cleaning schedules, maintaining effective communication between housekeeping, front desk and other departments, handling guest requests, complaints and special accommodation efficiently, monitoring inventory levels of housekeeping suppliers and place orders as needed, tracking room status and ensuring timely updates in the property management system, preparing reports related to room occupancy, housekeeping performance and maintenance issues, assisting in training and onboarding new housekeeping team member.
Qualifications
- Certificate or Diploma in Hospitality/Tourism Management or Business Administration.
- Minimum 2 years of experience in an administrative role with international 5-star chain hotel.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).