Duties and Responsibilities:
- To report duty punctually, wearing hotel uniform with name tag intact, and maintaining a high standard of personal appearance and hygiene at all times.
- Responsible to maintain hotel cleanliness, sanitation, and organization of assigned work areas.
- To adhere to Housekeeping procedures (SOP) for all tasks specified at any one time.
- Prepare the room for cleaning based on assignments given by Housekeeping Supervisor daily, for in-house and departure rooms for the new arrival.
- Responsible to clean guest rooms and public areas efficiently and properly, to ensure no complaints from hotel guests.
- Responsible for replenishment of guest room amenities according to Housekeeping procedure (SOP).
- Deliver and retrieve items on loan to guests e.g. iron and ironing boards, extra bed, prayer mat, etc. with a proper recording.
- Responsible to collect and deliver guest laundry to the room according to Housekeeping procedure (SOP).
- Ensure security of guest rooms and privacy of guests, to report to Assistant Housekeeping Manager for any unusual items or activities found in guest rooms or at common areas.
- Perform rotation cleaning weekly duties (e.g. vacuum corridor carpets, room and public area spring cleaning, super cleaning, etc.) as required.
- Anticipate guests’ needs, respond promptly, and acknowledge all guests. To maintain positive guest relations always.
- Be familiar with hotel products and services, to respond to guest inquiries professionally and accurately.
- Attends to guest calls, guest requests, or guest complaints in the area assigned to him/her.
- Authorize to enter guestrooms for cleaning and providing turn-down services as per requirement. Ensure the room entrance doors are closed properly before leaving the room.
- To update the status of rooms cleaned on the assignment sheet for further room inspection by Assistant Housekeeping Manager.
- Return and restock cart or maid trolley at the end of shift.
- In general, perform any other duties that might be assigned by Housekeeping Supervisor or managers.
Job Type: Full-time
Pay: RM1,700.00 - RM2,100.00 per month
Benefits:
- Meal allowance
- Opportunities for promotion
- Professional development
Experience:
- Housekeeping: 1 year (Preferred)
Work Location: In person
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