· To greet and receive guests, collect a payment, and bid farewell to guests/passengers at the front reception counter.
· To assist guests/passengers with their luggage on entry and exit at the lounge.
· To page for flight departure for contracted airlines.
· To carry out meet and greet services whenever instructed by Supervisors or Manager.
· To do periodical checks at the shower rooms, toilets to ensure consistent cleanliness.
· To conduct opening/closing shifts duties according to the SOP, ensure cash float is intact and the handover/takeover is with proper handover record.
· To complete and email the Daily Management Report (DMR) to the superior.
· To upsell/promote lounge package, cross-sell other outlets/services under Plaza Premium Group.
· Must be well versed with the different currency conversion rates.
· To drive and be part of the Company Loyalty program for the location, Arrture, be familiar with the program, and be able to convince sales of membership.
· To assist the F&B team in the clearance of used plates/cups, crockery, etc. in the lounge whenever necessary, i.e. when the reception counter is not busy.
· Must have good knowledge of general information about the airport, i.e. facilities available, services, shops, and directions to the departure gates.
· To be very familiar with flight schedules and assist in-flight information whenever required by the passengers.
· To be very versed with computers and/or email and Internet services, to assist passengers whenever required to.
· To assist in all departments in the lounge.
· To cooperate and work in a team towards development, implementation, maintenance, and improvements of the quality management system.
· To take initiative to identify areas for improvement and participate in continual improvement activities.
· To check the food quality at the buffet counter and ensure the appearance (size, shape, colour, and consistency), texture, flavor, and presentation are as per the standard set.
· To undertake other jobs assigned by superior from time to time.
Job Type: Full-time
Pay: RM2,400.00 - RM2,600.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift
Supplemental Pay:
- Attendance bonus
Ability to commute/relocate:
- Senai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):
- Able to serve alcohol/liquor?
Experience:
- Customer service: 1 year (Preferred)
Language:
- Bahasa (Preferred)
- English (Required)
Work Location: In person
Expected Start Date: 06/29/2025
