Key Responsibilities

Welcome guests during check-in and giving a fond farewell to guest while check-out.
To provide excellent customer service as per hotel standards.
To check on VIP reservations and complete their pre-registration formalities.
To ensure that the workplace remains clean and tidy.
To maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
To co-ordinate with housekeeping for clearing of rooms.
To give proper and complete handover to the next shift.
To handle all guests complaints and concerns in an efficient and timely manner and without bias and prejudice.
To provide information regarding the Hotel, town attractions, activities, etc.
To maintain up to date information on room rates, current promotions, offer and packages.
To follow the house rules and policies laid down by the management.
To coordinate and multi-tasking job duties in a busy environment.

Job Requirements

Previous experience in a customer service or guest-facing role within the hospitality industry. Fresh graduate are most welcome.
Strong communication and interpersonal skills with the ability to interact with guests from diverse backgrounds
Excellent problem-solving and decision-making abilities to handle guest requests efficiently
Proficiency in English and Bahasa Malaysia, with the ability to converse in additional languages an advantage
Flexibility to work in a fast-paced environment, including weekends and public holidays
Diploma or degree in Hospitality Management or a related field

Job Type: Full-time

Pay: RM2,000.00 - RM2,700.00 per month

Benefits:

Simpan Mohon

Laporkan kerja

Guest Relations Executive

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