Job Summary
Responsible to provide pre-sale and post-sale technical support for software solutions which includes geological modeling, data management, and resource evaluation. Develop Implementation Support Plan and prepare the solution training in order to fulfill the customers’ requirements. Ensure there is continuous improvement of the quality system.
Key Responsibilities & Accountabilities
- To qualify pre-sales and provide post-sales technical support to prospect and client to meet company’s goal. technical support to prospect and client to meet company’s goal.
- To complete the assigned project/support within set deadlines.
- To be proactive and innovative in providing support and solution to deliver good experience to clients and achieve company’s goal.
- To provide full information to equip the sale and marketing personnel with sufficient product knowledge to perform their task.
- To work together with the sale personnel and clients to develop the Implementation Support Plan and ensure the plan is successful.
- To develop and implement a quality and comprehensive product and industrial-based training program to meet client’s requirement.
- To initiate pro-active activities so as to escalate value add to clients and ensure good clients’ experience to improve margins.
- To ensure company’s resources are well utilized and managed for productivity and returns
- To perform any other duties that the management may assign to you from time to time.
- To attend any training or seminar that the management sees appropriate and be able to share such knowledge effectively with others.
Requirements:
- Preferably with Bachelor’s Degree in Geology/Geoscience
- Geologist with at least 1 years’ experience in geological assessment, analysis and writing technical proposals or fresh graduate.
- Proficient in the use of geological-related software, as well as knowledge in engineering geology.
- Proficiency in Microsoft Office (Excel, Word, Powerpoint), AutoCAD or any relevant geological analysis software.
- Independent, demonstrate strong analytical thinking and able to have prompt, open and direct communications with internal and external stakeholders to achieve project expectations.
- Must have excellent written and verbal communication skills, attention to detail and ability to work independently.
- Candidate must be proactive in problem-solving and have high analytical acumen with an eye for detail is compulsory. Work effectively and cooperatively with others, and maintain good working relationships.
Job Type: Full-time
Pay: RM2,800.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Work Location: In person
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