🌍 Where: Remote, Malaysia
🤗 Type: Freelance
🚀 Join us at Social Element 🌟
Founded 22 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.
To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.
The Opportunity 🎮
As a Gaming Moderator you will review user generated content and follow community guidelines to ensure everything is appropriate, non-offensive, and in compliance with our client's guidelines.
You will be key in building a secure and safe gaming environment for users and making sure our client's brand reputation is kept safe at all times.
What You’ll Do 📅
As a core part of the opportunity, you will be reviewing strong graphic images, sound files and written content that may violate the guidelines of the community.
- Follow Guidelines: moderating in accordance with Social Element guidelines and client-specific guidelines.
- Escalation of Sensitive Content that falls within the official guidelines e.g. child safety, bomb threats, etc.
- Carrying out moderation and training according to the times scheduled in the project schedule.
- Complete Shift Reports by using templates provided according to individual projects requirements.
- Supporting moderators who may need assistance as well as mentoring and providing guidance to new moderators
- Informing Project Managers of any technical or other issues with sites or content and providing feedback on any client issues.
Working Hours 🕑
Ideally, we are looking for candidates who have flexibility to work across weekdays and weekends to cover all project hours. The shifts we need covered are midnight-6am UK time.
For this project you would be expected to work 8-10hrs on Fri, Sat, Sun and Mon then additional days on top of this are a bonus. Weekends are non-negotiable - you must be available!
At times, the times may change and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects.
Child Protection
At Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.
Requirements
💬 Excellent Arabic and English level as you’ll be moderating content in both languages, it’s a must to have outstanding reading skills.
🧑🤝🧑 Background experience: either in moderation, community management or a very experienced gamer enthusiast who is well versed in the world of gaming, forums and platforms. We also consider valuable to anyone who has voluntary experience in moderating gaming forums, chat rooms, etc.
🎮 Passionate Gamer: No matter if you are a console or PC gamer, you breathe and enjoy gaming
📱 Social Media knowledge: great understanding and knowledgeable in navigating different social platform (Tik Tok, Twitch, Discord, Facebook, Instagram, etc) to keep up to date with the latest gaming trends, events, followers, etc.
📈 Digital native: comfortable and fluent in using a variety of technologies, apps, online and cloud platforms.
✨ A self-disciplined who knows how to manage their own time e.g priorities, tasks, shifts, attend training, etc. while working remotely
IT Policy 💻
Minimum requirements:-
- Operating system - Windows 11 / MAC OS X version 13 (Ventura) or higher with Admin credentials.
- Any processor that supports Windows 11 (support for Windows 10 will end in October 2025). This isn't relevant if you're running Windows 11 or a supported MacOS version as per the above line.
- At least 8GB RAM (16GB recommended)
- A secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended).
- 40 GB available HDD (SSD recommended)
- A Webcam and headset
- Android or iOS device for 2FA
Chromebook, Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.
The Hiring Process
The hiring process for this position will be made up of the following stages:
📜 Online Assessment
🤝Behavioural interview with one of our Talent Team Members
Our Diversity, Equality & Inclusion Commitment
We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.
We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.
We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂
How To Apply 🖊️
If all this sounds like you, simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:
- Details of your personal/professional experience in social media
- Why you are interested in being part of our team at The Social Element
***If you would prefer to submit your application in a different format, please feel free to get in touch with us at [email protected] and we will be happy to assist you in any way we can. We are unable to accept applications via this inbox.
We are excited to receive your application! ❤️
