Key Responsibilities
- Oversee daily Front Office operations, including reception, concierge, reservations, and guest services.
- Lead, train, and motivate the Front Office team to achieve excellence in guest satisfaction.
- Ensure efficient check-in/check-out processes and handle guest inquiries or complaints promptly and professionally.
- Monitor performance standards, implement service improvements, and maintain Pullman brand standards.
- Work closely with other departments (Housekeeping, F&B, Sales) to ensure seamless guest experiences.
- Prepare reports, manage budgets, and control Front Office expenses effectively.
- Develop and implement initiatives to enhance guest engagement and loyalty.
Job Requirements
- 5–7 years of relevant experience in Front Office or Guest Services, preferably in a 4–5 star hotel.
- Strong leadership and team management skills.
- Outgoing, passionate, and service-driven personality – a true “go-getter”.
- Excellent communication skills in English & Bahasa Malaysia (Mandarin is an advantage).
- Able to multitask, solve problems quickly, and maintain a calm, professional demeanor under pressure.
- Tech-savvy and familiar with hotel property management systems (PMS).
Job Types: Full-time, Permanent
Pay: RM6,500.00 - RM8,000.00 per month
Benefits:
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
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