Key Responsibilities and Accountabilities
The Duty Manager is responsible for ensuring that all guest requests and needs are promptly and effectively addressed, while also being responsive to the directives of the Assistant Front Office Manager and Hotel Manager.
Core Duties:
- Smooth Operation of the Front Office: Oversee the day-to-day operations of the Front Office during shifts, ensuring seamless service delivery and guest satisfaction. Act as the management representative in the Hotel, addressing any issues and making decisions in the absence of the Front Office Manager, in alignment with the Hotel's philosophies, standards, and procedures.
- Guest and Patron Satisfaction: Ensure that all guests receive exceptional service by maintaining high standards of hospitality. Respond to guest concerns, manage complaints, and take proactive steps to enhance their overall experience.
- Team Management: Lead the Front Office team (Ambassadors), ensuring that all staff act courteously, efficiently, and in compliance with the Hotel's policies. Promote a culture of safety and professionalism to ensure a positive work environment and guest experience.
- Support to the Assistant Front Office Manager: Assist in all aspects of Front Office operations, including staff supervision, resource management, and operational decision-making, especially in the absence of the Assistant Front Office Manager.
- Policy and Procedure Compliance: Ensure that all duties are performed in adherence to the Hotel’s policies, standards, and regulatory requirements. Maintain a high level of professionalism and integrity in all actions.
Additional Duties:
- Fulfill any other tasks or responsibilities as assigned by the Company or its representatives.
- Comply with all Company rules, regulations, and operational guidelines.
Job Types: Full-time, Permanent
Pay: RM1,946.65 - RM4,720.48 per month
Benefits:
- Flexible schedule
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
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