Guest Reception & Check-In/Out
Job Purpose:
To provide support to the Front Office team in delivering exceptional guest service and smooth check-in/check-out processes while gaining practical exposure to daily front desk operations.
Key Responsibilities:
- Assist in welcoming guests upon arrival with a warm and professional attitude.
- Support the check-in and check-out process under supervision, including handling guest registration and issuing room keys.
Guest Services & Inquiries
- Provide basic information about hotel facilities, services, and surrounding attractions.
- Assist in handling guest requests and inquiries promptly and courteously.
Reservation Handling
- Support in checking and updating guest reservations in the Property Management System (PMS).
- Learn how to respond to phone, email, and walk-in booking inquiries.
Cashiering Support
- Observe and assist in processing guest payments and billing.
- Ensure all transactions are recorded accurately and follow hotel procedures.
Communication & Coordination
- Coordinate with other departments (Housekeeping, Maintenance, etc.) to fulfill guest needs.
- Relay guest feedback or complaints to the Supervisor for appropriate action.
Compliance & Grooming
- Adhere to all SOPs, service standards, and grooming guidelines.
- Maintain a professional appearance and uphold the hotel’s image at all times.
Learning & Development
- Participate in daily briefings, training sessions, and on-the-job learning.
- Develop a strong foundation in customer service, problem-solving, and hospitality systems.
Job Type: Internship
Contract length: 4 months
Pay: RM800.00 per month
Benefits:
- Meal allowance
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift
Supplemental Pay:
- Overtime pay
Ability to commute/relocate:
- Genting Highlands: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:
- Malaysian Special Skills Certificate (Preferred)
Language:
- Malay (Preferred)
- English (Preferred)
Work Location: In person
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