Responsibilities
- Manage Front Office Operations, including front-line cashier duties, handling administrative tasks related to bank reconciliation, and supporting the backend issuance of CODA receipts.
- Handle inbound calls professionally while delivering excellent customer service; manage administrative tasks related to inquiries received via the department’s email or the company’s WhatsApp channel.
- Proactively promote the company mobile app to non-app users to increase adoption and boost FPX transactions; promote insurance services and CRM offerings during inbound calls.
- Conduct telesales activities by cross-selling CED products, such as CRM and Insurance, to maximize business opportunities.
Requirements:
- Min Diploma or Degree in any field, with at least 1-3 years experience in front desk operation / customer service field
- Strong attention to detail and accuracy especially when handling cash and transaction.
- Willing to learn and a great team player
- Good communication in English and Bahasa Malaysia
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Experience:
- Cash handling: 1 year (Preferred)
Work Location: In person
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