Key Responsibilities
Front Desk & Customer Service:
- Act as the first point of contact for students, pet owners, and visitors.
- Answer and manage incoming calls, WhatsApp, emails, and social media inquiries.
- Provide information regarding academy courses, enrolment, fees, and schedules.
- Manage bookings for grooming services, workshops, and training sessions.
- Welcome and assist visitors, ensuring a professional and friendly experience.
Administrative Support:
- Maintain accurate student records, attendance lists, and course documentation.
- Prepare enrolment forms, invoices, receipts, certificates, and reports.
- Handle payments, cash collection, and petty cash management.
- Assist in scheduling classes and coordinating with grooming instructors.
- Manage filing systems (physical and digital) for academy operations.
Operational & Coordination:
- Support the planning and execution of academy events, promotions, and open days.
- Monitor and maintain inventory of grooming tools, products, and office supplies.
- Ensure the reception and academy area remain clean, organised, and presentable.
- Follow up with clients regarding outstanding payments or renewals.
- Assist with any ad-hoc administrative duties as assigned by management.
Requirements
- Minimum SPM or equivalent; Diploma in Business Administration or related field is an advantage.
- At least 1 year of experience in administration, front desk, or customer service (experience in pet-related/education industry is a plus).
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic social media platforms.
- Strong communication skills in English & Bahasa Malaysia; Mandarin is an added advantage.
- Customer-oriented, professional, and able to multitask effectively.
- Comfortable working in an environment with animals. (Pet lover is a must)
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM4,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
Laporkan kerja
