Position Overview:
We seek a highly skilled and experienced Delivery Senior Manager to support Finance and Accounting offering. The ideal candidate will have a deep understanding of the Finance & Accounting landscape in Malaysia and proven leadership abilities to effectively manage multiple clients and ensure the successful delivery of services.
Responsibilities:
- Deeply focused on client success, attuned to client sentiments, business priorities and challenges, and how our work can help them achieve their goals
- Accountable for rigorous project management, ensuring scope, timeline, risk and quality management in accordance with Accenture delivery principles, policies and standards
- Establishes strong client relationships and credibility by deeply understanding client needs, defining a client-centric view of delivery success, and quickly closing the loop on all client requests/feedback
- Builds/engages high performance teams, ensuring the right talent strategy (mix, skills, capacity), clear expectations and ways of working across locations, and clarity of purpose on project goals and outcomes
- Pursues ongoing delivery innovations and improvements using industry/domain acumen to contextualize Accenture’s evolving capabilities and thought leadership within the client environment
- Drives follow-on work by focusing on up-selling and/or cross-selling the contract
- Brings the best of Accenture to client priorities/challenges by pulling in the right experts and solutions from across the Accenture ecosystem
- Proactively brings new ideas and innovation to our clients that underscore Accenture’s differentiation and value add
- Leverages delivery excellence, client trust, and deep understanding of client priorities as Accenture’s best credential, opening up opportunities to cross-sell and up-sell the contract
- Bachelor's degree in business administration, marketing, or related field; Master's degree preferred.
- 15+ years of experience in Accounting/Finance related operation, with at least 5+ years in leadership.
- Familiar with RTR, PTP, OTC finance BPO operation. Strong leadership and team management skills, with the ability to inspire, motivate, and develop a high-performing team.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and collaborate effectively with clients and internal stakeholders.
- Strategic thinker with a results-driven mindset, capable of developing and executing effective strategies to achieve business objectives.
- Analytical mindset with data analysis and interpretation proficiency to drive insights and decision-making.
- Proven ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
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