Brief Job Description:
Senior Field Service Engineer, Thermal
- To assist the Operations Manager, Thermal to carry out the company’s commitment and promise delivery of service level to the customers.
- To carry out maintenance, start-up, testing, commissioning, troubleshooting, repairing and retrofitting of air conditioning systems.
- To assist in the cost evaluation required for “time & material” repair quotation.
- To carry out planning & scheduling of weekly A/C group operations.
- To provide technical analysis and proposal to customers.
Responsibilities and Measurement Criteria with Time investment Needed on Each:
(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)
- Assisting the Operations Manager, Thermal to carry out the company’s commitment and promise delivery of service level to the customers.
- To provide technical support and assistance in the cost evaluation for “time & material” repair quotation.
- To assist in the cost evaluation required for “time & material” repair quotation.
- Exercise a professional and customer-oriented approach with a service level reflecting Vertiv as a company of world class quality.
- Participate and contribute to the training, supervision, motivation and development of the senior technicians and technicians for continual improvement and optimized performance.
- Keeping up to date the knowledge and application of company products / services.
- Continually developing and improving himself as a service professional by self analysis, reading, benchmarking against the best in the industry and practicing.
- More advance, routine services on standard and engineering products.
- Participate and trained junior Engineer on Firmware upgrading procedures.
Qualifications:
Required/ Minimum Qualifications:
- Bachelor degree in Mechanical engineering or a related field.
- 5+ years of experience in the field.
- Analytical, reliable, hardworking, strong commitment to excellence.
- Customer orientated team player and self-motivated, creative, analytic and innovative.
- Good technical knowledge.
- Excellent skill in techinical analysis and report writing
Additional / Preferred Qualifications: -
- Ability to work independently and as part of a team.
- Willingness to do overtime and weekend work at the factory.
- Willingness to travel to project sites as required.
- Good written and verbal communication and language skills.
- Minimum B2 English level.
- Good leadership to coach and guide technicians.
Time Travel Needed:
- 95%
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers
