Responsible for overseeing the day-to-day operations of the café, including managing staff, ensuring excellent customer service, handling customer inquiries, maintaining a clean and safe environment, and assisting in inventory and ordering. The captain ensures the café runs smoothly and adheres to company policies and procedures while creating a positive and welcoming atmosphere for customers.
Key Responsibilities:
1) Staff Management:
- Supervise, train, and motivate café staff (baristas, servers, kitchen staff) to ensure high productivity and efficient workflow.
- Create work schedules, assign tasks, and monitor staff performance.
- Provide coaching and support to team members, offering feedback and resolving any performance issues.
- Ensure staff follow health and safety regulations and company policies.
- Customer Service:
- Ensure that customers receive prompt, friendly, and efficient service at all times.
- Handle customer inquiries, complaints, and feedback in a professional manner.
- Maintain a welcoming and friendly atmosphere in the café.
- Operational Management:
- Oversee daily café operations, including opening and closing procedures, and ensure the café is clean, organized, and well-stocked.
- Monitor and maintain inventory levels for food, beverages, and supplies, and place orders when needed.
- Ensure food safety standards are met, including proper food storage and handling practices.
- Ensure compliance with local health and safety regulations (e.g., cleanliness, sanitation).
2) Financial Management
- Handle cash register, process payments, and maintain accurate sales records.
- Monitor daily sales and report any discrepancies to management.
- Quality Control:
- Ensure that the quality of food and beverages meets company standards.
- Perform regular quality checks on food and beverages and adjust processes if necessary to maintain consistency.
Skills and Qualifications:
- Experience: Previous experience in a supervisory or leadership role in a café or restaurant environment.
- Communication: Strong verbal and written communication skills to interact with staff and customers effectively. Mandarin speaker will be an advantage.
- Customer Service: Excellent customer service skills with the ability to resolve issues calmly and professionally.
- Leadership: Ability to lead and motivate a team and manage multiple tasks efficiently.
- Organization: Strong organizational and time-management skills.
- Problem-solving: Ability to address operational challenges and customer complaints in a timely manner.
- Knowledge of Food Safety: Understanding of food safety standards and regulations.
- Tech-Savvy: Familiarity with point-of-sale (POS) systems, cash handling, and computer literature.
Preferred Qualifications:
- Education: A high school diploma or equivalent; a diploma or degree in hospitality management or a related field is a plus.
Work Conditions:
- Full-time or shift-based work, depending on the café's operating hours.
- 2 days Off day
- Fast-paced environment with occasional high-stress situations, especially during busy hours.
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: RM2,600.00 - RM3,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
Work Location: In person
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