Export Operations Executive

Main Purpose of Job

To collaborate with Supply Planner, Event Management team, Forwarding Agents, Shipping Lines, GLP, 3rd Party Logistics/Warehouse team and Haulage (transport) to ensure timely arrangement of shipment to Customer. Attend to customer queries, manage expectation, and provide added value service to customer in terms of supply status and shipping schedule in timely basis.

Key Outputs:

1. Order Processing

• Identify order type: Demand mode, make to order and IVC flow orders management.
• Run and download VL10B and LSO.
• Release PO from APO.
• Ontime issue of OBD for load planning and special handling such like IVC model with auto PGI.
• Arrange transport trial for new SKU or when change of loading method is required.
• Arrange external party pre-shipment inspection.
• Creating visibility by preparing and publish shipments status weekly to importing market.
• Prepare PFI for LC shipments especially for SAR market.
• Provide PFI for 3rd party shipments for preclearance.
• Use IVC flow to identify Nestrade PO number and DC/STPO numbers for US shipment (Nestrack submission)
• Perform container utilization before creating PO/SO
• Optimize container capacity utilization per load.

2. Perform Shipment Booking and Container Planning

• Place and secure shipment booking in advance according to forecast.
• Understand and comply to GLP contract T&C (container free days, contract allocation, lifting performance).
• Check and review the freight rate based on the allocation file refer to exporting market.
• Ontime review and revise unplanned bookings to eliminates penalty imposed by liner.
• Ontime verification of liner invoices (D&D, freight, miscellaneous charges).
• Provide land transporter shipment forecast and container planning.
• Follow up container delivery and laden status. (Land shipment).
• Monitor past due PGI status.
• Perform order assignment in Cargo

3. Claims/Complaints Handling

• Regular review of customer complaints and update status.
• Coordinate and liaise with stakeholders on complaint investigations until settlement.
• Issue CN or DN upon approval.

4. Billing

• Ensure on time billing of shipment
• Perform final billing for air shipment
• Issue and provide CIPL (commercial invoice and packing list) when necessary

5. Stocks Monitoring

• Comply to Shipment Remaining Shelf Life (RSL) upon dispatch according to Product Brief (PB)
• Optimize export inventories
• Review and housekeeping of bad goods regularly

6. System Health Check and Monthly Report Preparation

• Review regularly Scheduling Step (Export view) to be aligned with transport lane lead time in APO.
• Prepare reports/slides for all Operation Reviews
• Prepare land trucking report.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: Up to RM4,500.00 per month

Benefits:

• Health insurance
• Professional development

Schedule:

• Fixed shift
• Monday to Friday

Work Location: In person