Executive of Client Support

Job Responsibilities:

• Opportunities Identification: Proactively identify simple fiat currencies & remittance/payments opportunities.
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  Growth Identification: Proactively identify new growth opportunities within existing clients.
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  Providers Management: Manage payment service providers to maximize revenue opportunities.
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  Strategic Opportunities: Seek assistance from Sales team members when strategic opportunities are identified.
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  Value Transfer Service (VTS) Administration: Accurate administration of VTS Clients.
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  Team Collaboration: Collaborate and communicate clearly with cross-functional teams, including sales, legal, and technical departments, to ensure continuity of service.
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  Client Support: Provide daily transaction and balances reports to clients and to partners. Responsible for maintaining strong client relationships, addressing inquiries, and resolving complex payment issues promptly and professionally.
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  Document and Data Management: Document and maintain accurate Datasoft records of clients’ trade, interactions, and issues.
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  Compliance Adherence: Collaborate with compliance teams to ensure that all client support processes adhere to industry regulations and standards.
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  Management Reports: Prepare and provide regular reports on onboarding progress, including metrics and KPIs.
• Others: Perform any other related lawful duties that may be given by the Management from time to time.

Job Requirements:

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  Bachelor’s degree in business, finance, or a related field.
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  Well verse in Microsoft Office application – especially in Microsoft Excel.
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  Proven experience in a client support or customer service role in the payments industry.
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  Ability to work night shift (4PM to 1PM), and flexible scheduling.
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  Ability to collaborate effectively across departments.
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  In-depth knowledge of payment processing, payment gateways, and related technologies.
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  Familiar with foreign exchange and foreign exchange quoting.
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  Excellent interpersonal and communication skills.
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  Strong verbal and written communication in English.
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  Ability to communicate in Chinese including Mandarin is preferable.
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  Strong problem-solving abilities and attention to details.
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  Excellent customer-centric approach.
• Adaptable and able to work effectively in a fast-paced environment.