Job Details
Position : Executive, Members Relations
Location : Kuala Lumpur Golf & Country Club, Bukit Kiara
Working schedule : 6 days a week (including weekend & PH)
Job Purpose
- Ensure KLGCC Member/Guest request are attended to promptly, well-coordinated.
- Ensure that all complaints/general enquiries received through various channel are being handled efficiently and professionally within the stipulated time frame.
Job Responsibilities
i) Members/ Guest Relationship Management
- Ensure excellent customer relationships is practice at all times with warm hospitality (courteous, grooming. friendly)
- Accountable to provide complete information on Club Facilities including organizing tour.
- Identify gaps of various customer-facing touch points and make recommendations for process and service improvements.
- Conduct comparative landscape to benchmark against competitor for service improvements.
- To be a main communication channels & information for any VIP visits
ii) Feedback & General Enquiries Management
- To assist for all feedback received centrally through corporate website, fax, walk in, letters address to management and telephone.
- To ensure proper closure in accordance with complaint SOP timeline.
- Assist to conduct meetings with respective departments for resolutions/decisions & prepare draft replies for immediate superior's approval.
- Communicate with members on progress updates proactively.
- Collate and analyze on findings of complaints.
- Ensure proper documentations on findings/investigation pertaining to root causes.
iii) PR & Media Management
- Participate in Member's activity event such as Golf Tournament, Club promotions etc. KLGCC Brand positioning, process standardization
Requirements
- Willing to work on weekend & Public Holiday
- Bachelor in Mass Communications/Public Relations or any relevant background
- Minimum 3 years of working experience in Public Relations/Customer Service
Benefits
- Attractive remuneration package
- Performance Bonus & Yearly Increment
- Staff Meal
- Free Parking & Uniform
- Medical Coverage including Dependents (Outpatient, Dental, Optical, Maternity, Hospitalization)
- Insurance (Group Term Life & Group Personal Accident)
- Extra EPF Employer Contribution
- Annual Leave, Medical Leave, Compassionate Leave, Study Leave & etc
Laporkan kerja
