Executive, Members Relations

Job Purpose

• Ensure KLGCC Member/Guest request are attended to promptly, well-coordinated.
• Ensure that all complaints/general enquiries received through various channel are being handled efficiently and professionally within the stipulated time frame.

Job Responsibilities

i) Members/ Guest Relationship Management

• Ensure excellent customer relationships is practice at all times with warm hospitality (courteous, grooming. friendly)
• Accountable to provide complete information on Club Facilities including organizing tour.
• Identify gaps of various customer-facing touch points and make recommendations for process and service improvements.
• Conduct comparative landscape to benchmark against competitor for service improvements.
To be a main communication channels & information for any VIP visits

ii) Feedback & General Enquiries Management

• To assist for all feedback received centrally through corporate website, fax, walk in, letters address to management and telephone.
• To ensure proper closure in accordance with complaint SOP timeline.
• Assist to conduct meetings with respective departments for resolutions/decisions & prepare draft replies for immediate superior's approval.
• Communicate with members on progress updates proactively.
• Collate and analyze on findings of complaints.
Ensure proper documentations on findings/investigation pertaining to root causes.

iii) PR & Media Management

• Participate in Member's activity event such as Golf Tournament, Club promotions etc. KLGCC Brand positioning, process standardization

Requirements

• Bachelor in Mass Communications/Public Relations or any relevant background
• Minimum 3 years of working experience in Public Relations/Customer Service

Benefits

• Attractive remuneration package
• Performance Bonus & Yearly Increment
• Staff Meal
• Free Parking & Uniform
• Medical Coverage including Dependents (Outpatient, Dental, Optical, Maternity, Hospitalization)
• Insurance (Group Term Life & Group Personal Accident)
• Extra EPF Employer Contribution
• Annual Leave, Medical Leave, Compassionate Leave, Study Leave & etc