Executive Customer Care (Admin)

Job Summary

Provide timely and effective administrative support to the sales and marketing team

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Update contents/changes to sales administration/support policies and procedures on a periodic basis
• Coordinate with other key functions in organization in gathering and verifying all necessary information for sales target tracking and incentive payment
• Gather data/information from relevant functions and provide meaningful analysis for the team
• Support sales administration activities (e.g. customer price maintenance, order taking and submission, shipment and tracking) in accordance to agreed service level standards
• Respond to sales and marketing team on general administrative activities (e.g. office admin, SAP maintenance and lodging)
• Recommend any possible improvements or process enhancement within the area of responsibility
• Work closely with internal departments to gather information and resolve issues affecting sales administration

Functional Skills and Knowledge

• Demonstrate strong administrative and organization skills
• Proven knowledge and experience in SAP
• Demonstrate strong analytical and quantitative skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

Certificate/diploma in business administration, or equivalent