E-Commerce Operations Manager 电子商务运营经理
Job Description / 职位描述：
We are hiring an E-Commerce Operations Manager to handle our online store, stock, and orders. You will work with different teams to make sure everything runs smoothly for our customers.
我们正在招聘一名电子商务运营经理
，负责管理我们的线上商店、库存和订单处理。您将与各团队合作，确保客户享有顺畅的购物体验。
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Requirements / 职位要求：
*3–5 years of experience in e-commerce or inventory work
3至5年电商或库存相关经验
*Experience with platforms like Shopee, Lazada, or Shopify
有Shopee、Lazada 或 Shopify等平台操作经验
*Mandarin speaking is a plus
会中文者优先
*Familiar with e-commerce systems and stock control
熟悉电商系统和库存管理
*Good at Excel and data analysis
擅长Excel和数据分析
*Able to organize and handle multiple tasks
有良好组织能力，能同时处理多项工作
*Good communication and problem-solving skills
沟通和解决问题能力强
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Responsibilities / 岗位职责：
1. E-Commerce Platform Management / 电商平台管理
Manage daily operations of e-commerce platforms.
管理电商平台的日常运营。
Update product listings, pricing, and promotions in a timely manner.
及时更新产品信息、价格及促销活动。
Troubleshoot and resolve platform-related issues.
处理并解决平台相关问题。
2. Inventory & Stock Management / 库存管理
Monitor stock levels to ensure online availability.
监控库存水平，确保线上产品充足供应。
Coordinate with suppliers and warehouse teams for replenishment.
与供应商及仓库团队协作进行补货。
Implement stock control strategies to minimize overstock or shortage.
实施库存管理策略，减少积压或缺货现象。
3. Order Fulfillment & Customer Service / 订单处理与客户服务
Oversee order fulfillment accuracy and timeliness.
监督订单处理的准确性与时效性。
Work with customer service to resolve inquiries and complaints.
与客户服务团队合作，处理客户咨询与投诉。
Ensure customer satisfaction and positive reviews.
保持客户满意度和好评率。
4. Data Analysis & Reporting / 数据分析与报告
Analyze sales performance and identify trends.
分析销售表现并识别趋势。
Prepare regular reports on sales, inventory turnover, and platform metrics.
定期制作销售、库存周转及平台表现报告。
5. Marketing & Promotions Support / 营销与活动支持
Collaborate with marketing on campaigns and promotional strategies.
与市场团队合作策划促销活动。
Track campaign performance and suggest improvements.
跟踪活动效果并提出优化建议。
6. Process Optimization / 流程优化
Identify and resolve inefficiencies in operations.
发现并改进运营流程中的低效环节。
Improve delivery time and reduce logistics costs.
优化配送流程，缩短交货时间并降低成本。
7. Platform Compliance / 平台规则合规性
Ensure adherence to platform rules and updates.
确保遵守平台规则及更新。
Stay informed about policy changes and adjust operations accordingly.
关注平台政策变化并及时调整运营策略。
8. Team Management / 团队管理
Lead and guide junior e-commerce staff.
领导并指导电商团队成员。
Promote a collaborative and high-performance team culture.
推动协作与高效的团队文化。
* 立即申请！发送简历至：[email protected]
* 或者私信我们 +6018-9596008 了解更多详情！https://wa.link/7e1fi4
* 加入我们，开启你的电商事业新篇章！
Job Type: Full-time
Pay: RM4,500.00 - RM5,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Performance bonus
Work Location: In person