JOB SCOPE:
- Responsible for the administration and processing of online orders on e-commerce platforms such as Shopee, Lazada, TikTok Shop, Facebook, and others.
- Maintain accurate and up-to-date product information, including pricing, inventory levels, product descriptions, and images across all platforms.
- Monitor and respond to customer inquiries daily across all e-commerce channels to ensure a consistent, reliable, and professional customer experience.
- Handle and follow up on customer requests, inquiries, complaints, and orders in a timely and courteous manner.
- Monitor product reviews and ratings; respond to customer feedback to maintain high customer satisfaction.
- Liaise with the platform’s customer service teams to resolve any operational or order-related issues effectively.
- Coordinate packing and shipping arrangements based on schedules with the logistics team to ensure timely delivery.
- Assist with product photography, uploading of new product listings, and maintaining SKU data across platforms.
- Support the setup and execution of price adjustments, promotional campaigns, flash deals, and vouchers on all e-commerce channels.
REQUIREMENTS:
- Minimum SPM qualifications with credits in English & Bahasa Malaysia.
- Highly proficient in MS Office applications
- Good knowledge in working with E-commerce portal such as Shopee, Lazada, Tiktok, etc
- Able to adapt to a fast paced working environment with tight deadlines
- Excellent communication skills in email, customer enquiries and feedbacks.
- Ability to work well under pressure, detail oriented and has strong logical and critical thinking to solve problems.
- Able to work independently.
- Fresh graduates or Interns are welcome to apply.
REMARKS:
- Kindly take note that this is an in-office role (remote work is NOT available), please apply only if you are willing to travel to our shop.
- Our shop is located in Cyberjaya, Selangor.
Job Types: Full-time, Part-time, Permanent, Contract, Freelance, Fresh graduate
Pay: RM1,500.00 - RM1,800.00 per month
Benefits:
- Opportunities for promotion
Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- STM/STPM (Preferred)
Work Location: In person
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