Duty Manager (Forest City Marina Hotel)

HOTEL DUTY MANAGER

Duties and Responsibilities：

• Manage hotel daily operations, ensuring the quality, standards and meeting the expectations of the customers.
• Handle complaints, settle disputes and resolve grievances and conflicts, or otherwise negotiate with others.
• Supervise staffing levels to ensure that guests service, operational needs and financial objectives are met.
• Understand the impact of department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
• Utilize interpersonal and communication skills to lead, influence, and encourage other, advocate sound financial/business decision making, demonstrates honesty/integrity and lead by example.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors.
• Provide services that are above and beyond for customers satisfaction and retention.
• Improve services by communicating and assisting individuals to understand guests needs, providing guidance, feedback and individual coaching when needed.
• Respond to and handle guests’ problems and complaints.
• Sets a positive example for guests’ relations.
• Observe service behaviors of employees and provide feedback to individuals.
• Interact with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Interact with guests to obtain feedback on product quality and service levels.
• Emphasize guests’ satisfaction during all departmental meetings and focus on continuous improvement.
• Serve as the Manager on Duty and available to guests at all times.
• Any other duties and responsibilities as assigned by the immediate superior as and when necessary.

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Free parking
• Health insurance
• Meal provided

Schedule:

• Rotational shift

Supplemental Pay:

• Attendance bonus

Ability to commute/relocate:

• Gelang Patah: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Duty Manager: 3 years (Required)

Language:

• Mandarin (Required)

Work Location: In person