Director, Client Consulting

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What a Consulting Director does at Visa:

We are looking for an individual to join us as a Consulting Director in the VCA team based in Malaysia. This individual will act as the overall program head to deliver end-to-end consulting engagements for our key issuing, acquiring, merchant & fintech clients. Typically, the individual will closely interact & work with the client team gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations.

The program will include initiatives that cover payment strategy review and roadmap design, portfolio and product-market fit assessment, customer value proposition design/refresh, people/talent enablement, digital payments wallet assessment and launch, mobile banking app diagnostics and enhancement, and other growth initiatives. It will also cover improving customer engagement on client portfolios powered by Visa’s data, collaborating closely with the data science teams on building data-driven solutions (e.g. AI model deployment).

The Consulting Director will be responsible for identifying potential clients’ business pain-points and areas for strategy and process improvement, thereby defining project scope deliverables and revenue opportunity to sell-in client engagement projects and building new practice solutions.

• Contribute to the development of VCA’s consulting offerings and engagement delivery in Malaysia to help Visa clients protect and grow payments
• Develop trusted advisor relationships with client senior executives through impactful consulting engagements
• Partner with peers in other functional areas (e.g., product, marketing, risk, innovation) to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Participate in delivering project engagements by preparing project materials including interview guides, data requirements, concepts, frameworks
• Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand
• Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
• Support Thought Leadership projects on the future of payment to our clients and partners

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

We are looking to hire the ideal candidate who have already accumulated strong consulting experience and will be curious about the payments industry and keen to work alongside an experienced payments team. You will be client-driven – you are comfortable managing a project end-to-end, and you relish the opportunity to work closely with clients to influence their future performance.

Essential specific skillset and experience required:

• Minimum 12 years of relevant experience in consulting, corporate strategy, banking or business management; senior-level experience in MBB / Boutique / Big 4 consulting firms and equivalent / similar players is valued
• Good knowledge of the payments industry landscape and developments, consumer trends and regulatory changes in Malaysia
• Excellent client relationship management with strong sales orientation and experience in selling major projects/ideas to senior management
• Robust experience in execution / implementation, driving initiatives to deliver concrete demonstrated business impact / value (e.g. cost savings, new product launch, revenue uplift, etc.)
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Strong team orientation, collaborative, diplomatic, and flexible, able to work effectively in a matrixed organization
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
• Strong commercial acumen, with experience in working on business/value cases that prove ROI
• Strong detail orientation, ensuring the highest level of quality/rigor in reports and data analysis
• Proven ability to drive innovation and lead change in successful top tier companies
• Exposure to customer experience design (using human cantered design / design thinking)
• Strong undergraduate academic accomplishment

What will also help:

• Direct relevant experience in consulting roles and or payment / technology / financial services firms leading and executing large high impact client projects

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.