Job Summary & Description
As a Digital Account Executive at EMG, you serve as the communication bridge and project driver between internal teams and clients. You are responsible for managing digital-first campaigns and client accounts — from planning to execution. You will collaborate with Marketing Strategists, Creative Teams, and clients to ensure campaigns are aligned with brand goals, creatively driven, and delivered on time.
You must understand how timelines, creative outputs, and campaign goals align. You thrive in fast-paced environments and have a passion for storytelling, digital marketing, and building trusted client relationships.
This role reports to the Strategy & Delivery Lead and collaborates closely with Content Strategists, Designers, Editors, and other key stakeholders.
Key Responsibilities1. Client Communication & Coordination
- Act as the main day-to-day contact for clients
- Relay feedback, clarify expectations, and provide progress updates
- Manage revisions and maintain professional communication
2. Project Timeline & Task Management
- Translate campaign plans into clear project timelines
- Assign tasks to internal teams and monitor progress
- Track milestones, flag risks, and escalate issues if necessary
- Ensure all creative assets are delivered on time and in the correct format
3. Briefing & Flow Alignment
- Align with Content Strategists on campaign objectives and direction
- Prepare and communicate clear creative briefs to production teams
- Participate in internal briefing sessions to ensure alignment
4. Internal Workflow Management
- Maintain task boards and track deliverables
- Coordinate with the Digital Campaign Coordinator for scheduling
- Oversee version control and approval file routing
5. Client Delivery & Follow-Up
- Package and send final deliverables to clients
- Consolidate feedback and align on next steps
- Record post-delivery notes and support campaign wrap-up or light reporting
6. Performance & Upselling Support
- Help analyze post-campaign KPIs and performance data
- Provide insights and recommendations for improvement
- Identify upsell or cross-sell opportunities in line with client goals
Job RequirementsEducation & Experience
- Diploma or Degree in Marketing, Mass Communication, Digital Media, or equivalent
- 1–3 years of experience in account servicing, digital marketing, or project coordination (agency experience is a plus)
- Proficient in both Mandarin and English
Skills & Competencies
- Strong communicator: clear, professional, and proactive
- Highly organized with the ability to manage multiple workflows
- Solution-oriented and able to anticipate issues
- Detail-focused and committed to high-quality delivery
- Effective collaborator across roles and departments
- Familiarity with digital marketing and content creation workflows
- Proficient in tools like Notion, Google Workspace, etc.
Job Type: Full-time
Pay: RM4,000.00 - RM5,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Language:
- Mandarin (Preferred)
- English (Preferred)
Work Location: In person
