Job ID: 37638
Location: Bukit Jalil KL, MY
Area of interest: Operations
Job type: Regular Employee
Work style: Office Working
Opening date: 21 Aug 2025
Job Summary
The Data Investigations Analyst role specializes in investigation and resolution of data quality exceptions. In this role, the analyst is responsible for analysing discrepancies, identifying root causes of data issues, and working cross-functionally to ensure the integrity and accuracy of critical data elements. This role plays a key part in maintaining high data quality standards by monitoring exception reports, performing in-depth data investigations, and bringing corrective and preventive actions to closure. This position is ideal for someone who thrives on problem-solving, working with complex data sets, and is passionate about improving data reliability across the bank’s systems.
Key Responsibilities
Strategy
The Data Investigations Analyst will proactively safeguard data integrity by implementing risk-based triage of quality exceptions, then using lineage mapping and analytical skillset to identify root causes and findings. The analyst will need to coordinate corrective fixes and enhance preventive controls – updating validation rules while collaborating with data governance and business stakeholders to align on ownership and remediation paths.
The Data Investigations Analyst will proactively safeguard data integrity by implementing risk-based triage of quality exceptions, then using lineage mapping and analytical skillset to identify root causes and findings. The analyst will need to coordinate corrective fixes and enhance preventive controls – updating validation rules while collaborating with data governance and business stakeholders to align on ownership and remediation paths.
Business
- Scoping of data quality issues identified through various channels including automated periodic profiling reports, self-identified issues and thematic issues highlighted by stakeholders.
- Maintain Investigation backlog, plan and prioritise for action based on established prioritisation framework.
- Undertake investigation for prioritised issues allocated to team.
- Provide periodic updates on investigation backlog and generate data quality metrics.
- Proactive identification of data quality issues arising across client data domains, and risks emanating from them.
- Ensure alignment of assigned work items and activities to the strategic and tactical direction of the Data team.
- Identify opportunities for streamlining investigation activities as well as other components of the exception management process with the objective to improve coverage, efficiency, and accuracy.
- Identify external investigation blockers and propose effective solutions.
- Proactive identification of risks and concerns, including escalation to all relevant stakeholders.
- Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct
- Completion of all mandatory risk and compliance training including e-learning within stated timeframes
- Safeguard all data by ensuring strict adherence to information communication guidelines polices as well as data storage/archival procedures.
Processes
- Conduct root cause analysis of exceptions based on understanding of Group policy requirements, process, procedures, and current system functionality.
- Identify high-level corrective options across processes and systems that will resolve/ prevent occurrence of the data quality issues.
- Identify cases requiring data remediation or data enhancement and handover to subsequent teams for further action.
- Track issues for progress and ensure that stakeholders are made aware of current data quality exceptions and their impact.
- Communicate with relevant stakeholders to obtain consumer’s impact and translate root cause analysis findings to ensure shared understanding and accountability.
- Record each investigation’s timeline, findings, and resolutions in a central repository to accelerate future triage.
Risk Management
- Proactive identification of risks and concerns, including escalation to all relevant stakeholders.
- Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct.
- Completion of all mandatory risk and compliance training including e-learning within stated timeframes.
- Safeguard all data by ensuring strict adherence to information communication guidelines polices as well as data storage/archival procedures.
- Ensure quality processing and adherence to all key controls and checks.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Key stakeholders
- Global Process Owners
- Data Domain Owners
- System owners
- Operation Leads
- Front-end Business teams
- System support teams
Other Responsibilities
- Handle ad-hoc or bespoke data quality investigations or reports as requested by business units, ensuring timely and accurate resolution.
- Prepare periodic metrics and status reports by compiling data quality KPIs, exception trends, and resolution status to stakeholders on a weekly basis, highlighting key risks and progress.
- Gather and define requirements from business analysis by translating insights from investigations into clear business and technical requirements to support targeted data quality solutions and process improvements.
- Support testing and validation for any reporting/system changes by participating in user acceptance testing (UAT).
Qualifications
- Education: Bachelor’s Degree
- Languages: English, Both Speaking And Writing
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
www.sc.com/careers
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