Basic Salary: RM2,100
Benefits:
- KPI allowance – RM200
- Opportunities for promotion
- Overtime (OT) **If required only
- Training Provided
- Transport Provided - Bus Shuttle
Job Types: Full-time, Contract (2 Years) – renewable depending on performance
Working Days: Monday - Friday (Off days on weekend)
Working Hours: Rotational Shift (day shifts ONLY)
- 9:00 am - 6:30 pm
- 10:00 am - 7:30 pm
JOB REQUIREMENTS:
- Excellent communication and writing skills in English and Bahasa Malaysia.
- SPM, UEC, SKM 3, SVM 3 and IGCSE leavers are encouraged to apply.
- Prior working experience in the call service industry will be an added advantage.
- Good problem-solving skills and ability to perform in a high-paced working environment.
- Must able to work overtime including public holiday if needed.
JOB DESCRIPTION:
- Provide continuous helpdesk support via telephone, chat & email related to the product.
- Engage customers with a high level of interpersonal & communication skills while solving customer's issues.
- Conduct basic probing to determine the next action to customer's enquiries.
- Exceed customer expectations in terms of customer service and providing accurate information.
- Work in a team to achieve the required KPI elements and SLA.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,100.00 - RM2,300.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Application Question(s):
- Are you reliably commute/relocate to the work location as mentioned in job description?
- Are you willing to work on overtime including public holiday if needed?
Education:
- STM/STPM (Preferred)
Language:
- English (Preferred)
Work Location: In person
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