About ChatDaddy
ChatDaddy is a fast-growing SaaS company helping businesses improve customer engagement and streamline operations with powerful WhatsApp automation tools. Our platform makes communication easier and helps teams scale confidently. We value innovation, collaboration, and driving real success for our customers.
About the Role
We’re hiring a Customer Success Executive to be the frontline partner for our customers, helping them onboard smoothly, solve challenges quickly, and maximize value from ChatDaddy every day. You’ll own the customer journey from setup to ongoing growth — ensuring each user gets the support they need to succeed with our platform.
What You’ll Do
- Be the primary contact for customers during and after onboarding
- Guide customers through product setup, training, and best practices
- Build strong relationships with key customer contacts, keeping communication clear and consistent
- Quickly troubleshoot and resolve customer issues, ensuring timely follow-up
- Proactively share tips and product insights that improve customer outcomes
- Monitor customer usage and health, flagging risks early to reduce churn
- Regularly check in with customers to maintain engagement and satisfaction
- Identify upsell or upgrade opportunities based on customer needs
- Keep detailed records of interactions and feedback in our CRM
- Collaborate with product and support teams to share customer insights and improve the experience
What We’re Looking For
- 1-3 years’ experience in Customer Success, Account Management, or a related client-facing role, preferably in SaaS or tech
- Proven ability to manage multiple accounts and deliver tailored support
- Excellent communication skills and a customer-first, problem-solving attitude
- Comfortable with CRM and support tools, with good organizational skills
- Self-starter who can work independently and stay closely connected to customers and the product
- Experience with WhatsApp automation or similar platforms is a plus
- Confident conversational Chinese communication skills required
What You’ll Get
- Hybrid work setup (office + remote)
- Clear opportunities for growth and skill development
- Supportive, collaborative team environment
- Work with a global customer base in a fast-scaling company
How to Apply
If you’re excited about helping customers succeed and believe you’d be a great fit for this role, we’d love to hear from you!Please submit the following:
- Your updated CV
- A short video (1–2 minutes) telling us why you’re a good fit for this position
Upload your video using this link: https://www.videoask.com/f003r70w4
We’re not expecting a perfect script or setup. Just be yourself, speak naturally, and help us get to know the real you.
We personally review every submission and will be in touch if your profile matches what we’re looking for. Thanks again for your interest in joining ChatDaddy
Job Type: Full-time
Pay: RM4,000.00 - RM5,000.00 per month
Benefits:
- Additional leave
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home
Schedule:
- Fixed shift
- Holidays
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
- Retention bonus
Application Question(s):
- Have you helped new clients get started with a product or service, including setup and onboarding?
- Have you regularly followed up with clients to check in, offer support, or suggest features or upgrades?
- Are you familiar with using CRM systems (e.g., HubSpot, Salesforce, or similar) to track client interactions?
Experience:
- Customer Success: 1 year (Required)
Language:
- Chinese (Required)
Expected Start Date: 07/01/2025
