- MEXC (www.mexc.com) is one of the fastest-growing global digital asset exchanges by trading volume (Top 10 according to CoinMarketCap)
- Competitive salary+bimonthly bonuses (bonus from 0.5x-3x every 2months)
- Various benefits and support from the company
Job Responsibilities:
- Lead, coach, and motivate a team of customer service agents to achieve performance goals and deliver exceptional service.
- Monitor and analyze team metrics (e.g., response time, resolution time, CSAT) to ensure service standards are met.
- Handle complex or escalated customer issues and ensure timely resolution.
- Collaborate with cross-functional teams (e.g., operations, product, marketing) to address customer feedback and improve processes.
- Schedule shifts, manage workloads, and ensure proper team coverage.
- Provide regular training and performance feedback to team members.
- Prepare reports on team performance and identify areas for improvement.
Job Requirements:
- Proven experience in a customer service or support role, with at least 1–2 years in a leadership or supervisory capacity from Crypto exchange.
- Proficient in using customer service software (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to remain calm under pressure and handle challenging situations professionally.
- Fluent in Chinese and English
Job Type: Full-time
Pay: RM7,000.00 - RM10,000.00 per month
Benefits:
- Additional leave
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Night shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Experience:
- Customer service: 4 years (Required)
- Cryptocurrency: 2 years (Required)
- Team Lead: 2 years (Required)
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