RESPONSIBILITIES:
- Handle all inbound / outbound / domestic trucking activity.
- Promptly reply customer when receive new order.
- Coordinate and understand customer requirement and arrange transportation and forwarding services as per customer expectations.
- Ensure all customer request are fulfilled and provide shipment information to customer timely.
- Ensure document receive from customer is in order before hand over to operation team for custom documentation preparation.
- To liaise with internal departments and contractors to facilitate shipments.
- Work cohesively with colleagues and provide assistance to team when required.
- Update customer the status of shipment.
- Proactively to resolve issues with operations team.
- Expedites all critical orders with internal department and subcontract vendors.
- Ensure on time delivery of customer's orders.
- Ensure proper filing of documents before hand over to billing department.
- Ensure indicate costing in each job file.
- Follow up each Singapore temporary permit and transhipment permit to ensure all permit proper endorse.
- Handle console truck planning for cross border inbound / outbound / domestic activity.
Qualifications:
- Must possess at least at Diploma or Bachelor degree in any field.
- 1-3 years of working experience in the related field will be added advantage.
- Experience in Freight forwarding environment and knowledge of custom procedure is ideal.
- Good computer skill in Microsoft Office, Microsoft Excel, Power Point and Microsoft Outlook
Skills Required:
- Proficient in computer literacy, including Microsoft Office and other related systems.
- Familiarity with the CargoWise One system is an added advantage.
- Ability to multitask and prioritize work effectively.
- Willingness to support long working hours if needed.
- Must have own transport
Job Types: Full-time, Permanent
Pay: RM2,200.00 - RM2,800.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Bahasa (Preferred)
Work Location: In person
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