Job Summary:
We are seeking dedicated and service-oriented individuals to join our Medical Support Customer Service Team. This role involves managing customer interactions across Voice (Inbound Calls) and Non-Voice (Email, social media & WhatsApp) channels for healthcare-related inquiries.
You will be the frontline liaison between patients and healthcare providers, ensuring effective communication, accurate information sharing, and smooth appointment coordination.
What you'll be doing:
- Handle customer inquiries related to medical services, hospitals, clinics, and specialists via Voice and Non-Voice channels.
- Manage inquiries related to appointment booking, general inquiries, emergency calls, complaints
- Schedule and coordinate appointments according to doctor/specialist availability.
- Gather required information from customers and respond with accurate guidance based on system checks and hospital policies.
- Serve as the bridge between patients and hospitals, ensuring smooth communication and professional handling of requests.
We are looking for:
- SPM and above
- Proven experience in customer service, call center support or a related field
- Execellent verbal communication skills with a professional, friendly tone
- Ability to manage calls efficiently in a fast-paced environment.
Working Hours:
- Working Days: Monday – Sunday (45 Hours working per week)
- Operation Hours: 24 hours
- 8am - 6pm, 10am - 8pm, 12pm - 10pm, 10pm - 8am (Subject to change)
What we offer:
- Basic Salary: RM2,800.00 – RM3,000.00 (Based on experience)
- KPI Incentive: RM500.00 (Performance based)
- Language Allowance: RM300.00 (only if applicable)
- Attendance Allowance: RM100.00
Additional Benefits:
- Annual Increment (based on performance)
- Annual Bonus (based on performance)
- Shift Allowance (if applicable)
- OT Allowance (if applicable)
- Comprehensive training and proper onboarding will be provided
Working Location:
- Tan & Tan Tower, Jalan Tun Razak (Kuala Lumpur)
Accessible by Public Transport:
- Ampang Park LRT Station (Kelana Jaya Line)
* Exit from the Jalan Ampang side, then walk straight towards Menara Citibank / Wisma UNIRAZAK.
Job Types: Full-time, Fresh graduate
Pay: RM2,800.00 - RM3,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Application Question(s):
- Are you willing to work on rotational shift?
- How long you need to tender the notice period for resignation current company?
- What is your salary expectation?
Work Location: In person
