About Us:
EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market.
Job Overview:
We are looking for passionate & driven Customer Service Specialist to join our team. Key responsibilities include optimizing the customer journey to drive conversions and revenue growth, identifying and qualifying leads, understanding customer needs, presenting solutions, building relationships, and ensuring timely and accurate information to support the sales process. This is a full-time position with a competitive salary and benefits package.
Responsibilities:
- Lead Qualification and Management: Identifying and qualifying leads through various channels (e.g., online forms, events, referrals) and ensuring they meet specific criteria for sales engagement.
- Customer Relationship Management: Building and maintaining strong relationships with both new and existing customers to understand their needs and preferences.
- Sales Process Optimization: Working with other teams to optimize the sales process, including lead generation, nurturing, conversion, and closing.
- Data Analysis and Reporting: Tracking key metrics, analyzing sales performance, and identifying areas for improvement.
- Communication and Collaboration: Collaborating with marketing, product, and other teams to align on sales goals and strategies.
- Follow Up: Following up with customers to ensure their satisfaction and identify opportunities for additional sales.
Qualifications:
- At least 1 years experience in a customer service; sales experience will be an added advantage.
- Strong track record of achieving sales goals.
- Possess strong interest working in financial markets.
- Fluent in Mandarin & English (written & spoken).
- Excellent communication, interpersonal and analytical skills
Job Type: Full-time
Pay: RM4,500.00 - RM6,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
Language:
- Mandarin (Required)
Work Location: In person
