Job Descriptions:
- Provide stellar after-sales support to our drivers, ensuring they have a smooth ride.
- Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care.
- Regularly follow up with drivers to gather feedback and check on their experience.
- Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.
- Keep customers updated on the latest promotion and product.
Job Requirements:
- At least 2 years of experience in a customer-focused role, such as Sales, Account Manager or Customer Service
- A passion for helping and interacting with people.
- Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.
- Excellent communication skills and proactive, empathetic approach to customer service.
- The ability to identify sales opportunities without ever losing that personal, caring touch.
Job Types: Full-time, Permanent
Pay: RM9,200.00 - RM11,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Language:
- Mandarin (Preferred)
- English (Preferred)
Work Location: In person
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