Role Summary:
The Customer Success Specialist is the heart of our client-focused operations, ensuring a positive and seamless experience for individuals and organizations receiving our services. This role combines exceptional communication, scheduling, and administrative support with a consultative sales approach. You'll work closely with practitioners to enhance client satisfaction, facilitate treatment plans, and promote long-term client relationships, ultimately contributing to increased revenue.
Key Responsibilities:
Client Engagement & Scheduling:
- Liaise with clients, healthcare practitioners, and case managers to schedule, reschedule, and manage appointments efficiently.
- Conduct initial client assessments, gathering essential information to understand their needs and goals.
- Facilitate smooth onboarding for new clients, providing clear guidance and support.
- Maintain accurate booking and client records in the system, ensuring data integrity.
Collaboration & Coordination:
- Collaborate closely with healthcare practitioners, case managers, and relevant stakeholders to align service delivery.
- Coordinate bulk services and scheduling, ensuring a smooth and efficient process.
- Proactively communicate any scheduling changes, delays, or potential issues that may affect the client experience.
- Funding & Administration
Job Type: Contract
Contract length: 12 months
Pay: RM1,737.97 - RM3,500.00 per month
Benefits:
- Additional leave
- Opportunities for promotion
- Professional development
Language:
- Mandarin (Required)
Work Location: In person
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