Customer Program Management Accounts Receivable

Location

Category

Job Type

Job Id

Customer Program Management Accounts Receivable

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third-party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.

Responsibilities:

• Reconciliation of customer accounts (Account Receivable (AR)
• Manage corrective activities in regard to invoice inaccuracies
• Provide customer service by responding, Tracking and resolving customer invoicing inquiries.
• Work with internal stakeholders such as Sales, Operations, Finance, Tax & Credit Analyst of possible adverse relationship issues, e.g. delinquencies, administrative issues etc.
• Actively manage AR health & targets
• Coordinate, facilitate, process and follow-up on financial changes (e.g. schedule restructuring, company restructurings, etc.)
• Support testing of new systems releases as requested
• Manage, and process non-financial changes (e.g. equipment location, billing address, serial number changes); analyzing and ensuring customer information is accurate and up to date in the systems.
• Delinquency Management: Identify Past Dues (current &potential), Make Collection Calls, Manage Collection Letters (Standard Letter), Escalate Collection Activities on Delinquency > 30 Days.

Education and Experience Required:

• First Level University degree 3 years' experience in related field or in like roles/businesses

Knowledge and Skills:

• Demonstrates a basic knowledge of key operational policies, processes and methodologies applicable to project management.
• Understands project management methods.
• Participates in the company PM Professions community.
• On a development plan leading to higher PM skills.

#LI-Hybrid

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.